GDPR Statement

GDPR Statement / Data Protection / Privacy Statement

Eternal Heart Centre Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit and use this website as required by recent EU GDPR 2018 (Data Protection) regulations.

COOKIES

This website uses essential cookies to ensure the smooth functioning of the website, by clicking OK in the simple consent box you agree. Regular visitors will find when the box reappears once a month they will need to renew the consent.

This consent can be revoked at any time by simply clearing your browser cookies.

EU ePrivacy Regulations 2021 (ePR Compliance with Cookies Consent)

This website has been tested for compliance with the regulations regarding the use of cookies and online tracking in relation to the EU ePrivacy Regulations. The website is compliant with the regulations with regard to prior consent on the use of other than strictly necessary cookies (ePR) and compliant with the requirement to obtain prior consent from users to process personal data (GDPR).

CONTACT FORM DATA

This website collects data (the name and email address supplied, plus any message) from visitors who submit a contact form submission and the data provided is simply used to assist in customer service inquiries.

By submitting information through the contact forms on the website you agree by way of ticking the check-box underneath all contact forms marked GDPR (Data Processing) Consent that your name and email along with any other information submitted (the message text) is used for data processing purposes in order to process the inquiry and to communicate with you.

Visitors agree that geo-location data and IP addresses are saved from contact form submissions, store orders or website visitors. Such data is automatically and routinely purged from the database every 30 days.

Email addresses submitted via the contact form will never be added to any newsletter, or used in any other way other than to respond to the query or to fulfil any order that might be agreed per email later.

This website does not collect names or emails for any marketing purposes, nor are email addresses and names shared, sold or distributed to third parties under any circumstances, nor does this website send email newsletters.

Once a contact form message has been received and dealt with, the data will be deleted.

In instances where a response is not appropriate or required, the data will be deleted immediately.

HOW IS YOUR PERSONAL INFORMATION USED?

Eternal Heart Centre ™ will use the Information supplied by clientele to fulfil contracts to provide spiritual retreats to clientele.

This information is respected and not shared for any other purpose.

SHARING YOUR PERSONAL INFORMATION

Personal Information is not shared with third parties under any circumstances, unless absolutely required by law.

YOUR RIGHTS

If you are a EU resident, under the provisions of the recent GDPR regulations, you have the right to access personal information held about you and to ask that your personal information be corrected, updated, or deleted.

No charge is made for such a request – in GDPR terms – known as a Subject Access Request.

If you would like to exercise this right, please use the contact form.

If data is held about you, information about the data held will be shared with you, free of charge and within 30 days as per the EU GDPR 2018 Data Regulations.

The data will be provided in digital form (scanned PDFs) to the email address used to request the data access.

Please note that it may be necessary to confirm your identity in order to ensure the safety of personal information and to ensure the data requester is who they say they are, for example a scan of a drivers licence or passport and/or a proof of address that matches the data on your government issued ID – such as a utility bill dated within the last 3 months.

Any such ID given to confirm your identity to facilitate a Data Disclosure Request / Subject Access Request will be immediately and permanently deleted after your identity is confirmed.

If data is not held about you (in many cases contact form submissions are deleted by default anyway) that fact will be confirmed with you, within the 30 day time limit for responding to Data Requests.

DATA RETENTION

When you book a retreat with Spiritual Master Free Spirit through the Site, Eternal Heart Centre  will maintain your Personal Information for the records and to provide the service – unless and until you ask to delete this information.

Note that for taxation purposes customer invoices may be kept on file for some time (a 6 year retention period), in the unlikely event of any dispute, data and information (including IP address information) may be kept for longer for legal reasons, if such justifications take precedence over the right of deletion.

Once data is deemed unnecessary to retain further, it will be deleted automatically by default.

RETENTION PERIOD

The standard retention period for customer and client data is 6 years after which such records are then permanently deleted.

CHANGES

Spiritual Master Free Spirit may update this privacy policy from time to time in order to reflect, for example, changes to practices or for other operational, legal or regulatory reasons.

RIGHT TO COMPLAIN

In the event of any GDPR related dispute, if the concerns are not remedied by way of using the GDPR Subject Access procedure outlined above, the data subject has the unequivocal right to take the matter to the Data Protection Authority.

The relevant GDPR regulatory body being the Information Commissioners Office, United Kingdom with whom The Eternal Heart Centre is formally registered as a data controller as required by the ICO. Registration number: ZA898411

PRIVACY QUESTIONS / DATA REQUESTS / DELETION REQUESTS / CONTACT

For more information about the privacy practices or for clarification on how customer data is used, or to access your data under the provisions of the GDPR, please use the contact form.

The Eternal Heart Centre™ is the trading name of the UK Limited Company named The Eternal Heart Centre Ltd, which was registered as a Private Limited Company in England and Wales with Companies House, Cardiff on June 29th 2020.

Company Registration Number 12704746

Director – Free Spirit

operating the business known as The Eternal Heart Centre 

With its principal registered office(s) at

Lytchett House, 13 Freeland Park, Poole, BH16 6FA, UNITED KINGDOM

Business Email Address admin@eternalheartcentre.org

Companies House Listing  https://beta.companieshouse.gov.uk/company/12704746